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Shipping & Returns

All purchases made on the website are final and are not eligible for return due to hygiene reasons. 

If you receive damaged, defective, missing or wrong products we will ensure that the issue is fixed expeditiously. Please send us clear images of the damaged or incorrect item to our customer service support team at Our support staff will review all discrepancies and reply to you with the necessary instructions on how to get the item(s) replaced. 

All order related discrepancies must be reported within 48 hours of receipt.  
All payments are nonrefundable.  
Discrepancies will only be resolved as follows: 
1. Store credits valued at cost of product(s) minus shipping fees. or 
2. Replacement of product(s) 
All discrepancies must be emailed to us.  
Direct Messages (DM) will not be accepted. NO EXCEPTIONS.  
We appreciate your support. 



All orders are processed within 3 business days  

Please double check your shipping address before confirming your purchase. NettyBird Cosmetics is not responsible for any lost or stolen packages, but we will always do our best to help you locate a missing package. Please contact your local post office first to see if they are holding your item. 

NettyBird Cosmetics cannot be held responsible for any lost or stolen packages. 

Shipping fees are nonrefundable. 


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